The guest experience is how people perceive your organization based on their interactions with your brand. These perceptions drive behaviors resulting in an enormous organizational impact – including engagement, guest loyalty, retention, and advocacy – making this one of the most critical challenges organizations face today.
To design and deliver a reliable guest experience, you need to understand the needs and perceptions of your guests, as well as the challenges within your organization. That’s what we do.
Let us help you take the guest experience to the next level with organizational understanding and actionable strategies. We work alongside you and your team to develop an approachable model for growth and success.
Interested in case studies that support these ideas? Read more here.
I have spent over 25 years working alongside well-respected churches and companies. I partner with you to ask important questions, listen to the presenting problems, build a psychologically safe space, clarify the best way to solve your challenges, and help execute a plan that works for you.
With an earned doctoral degree in hospitality and working on my Ph.D. in leadership trauma, I am a nationally recognized guest experience consultant and leadership guide, keynote speaker, best-selling author, and a university professor.
Through experience, research, and education, I have developed strategies to help people understand people because I have found that most organizational challenges require relational solutions.
I guide you and your team to gain a better understanding of who you are, what you already have, find ways to gain momentum and rediscover what it means to thrive.
sparked change at these organizations and more. Will you be next?
Delta Airlines • Chick-fil-A • Bethany Christian Services • Ford Motor Company • PossibleNOW • LifeWay • Abundant Church • Roam Innovative Workplace • North Point Ministries •
ACS Technologies • Life.Church • FedEx Ground • Gorilla Glue • Bayside Church • Crossings Community Church • Global Leadership Summit • Prolink Workforce Solutions • Mom’s Meals • 12Stone Church • Rooms To Go • AM/NS Calvert